If you do need to make a return or exchange, you're welcome to do so within 30 days.
All return items must be sent back to us unopened, unused and in their original condition.
We reserve the right to refuse a refund or exchange if it doesn't meet the criteria set forth on this policy
Please note if it has been over 30 days from the date you received your item(s), then we are unable to accept your return.
We only replace items if they are defective or damaged by us (meaning during transportation or at our warehouses).
Please send a picture of the item to contact@brandvidia.com and one of our customer service team members will get back to you within 3 business days.
Your satisfaction is our priority.Â
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Thank you for your order. When your order is placed, you will receive an automatic confirmation email. Processing time for each order is 2-3 business days.
After your order is fully processed and ready to be shipped, you will receive a shipping confirmation email with the tracking code for your shipment.
Shipment takes from 7-10 days.
In rare cases delays may occur. But we're here to solve everything out. and it will be solved in your best interest.
Please send us an email if your order is taking more than 12 days and we shall find out the whereabouts of your order.
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